Communication on the Rails: Testing Down Time

It’s no secret to guests that the monorails experience many technical difficulties, maintenance checks, and other challenges¬†that delay our operations. However, we also undergo testing that requires the system to go out-of-service for some time. Each of the twelve Mark VI trains have been in constant rotation since 1992, and with closing procedures occurring around […]

Communication on the Rails: Monorail Magic

The safety of our guests and the efficiency of our services are the primary goals of a monorail operator. However, as Disney employees, we must make sure the experience on the monorail is special and unique for each guest, just as a character performer or custodian is expected to make guest experiences magical. Monorail operators […]

Communication on the Rails: Challenges

Working on the monorail platform is a different job every day. While the job tasks generally never change, certain circumstances often arise in which the task or situation must be adapted to accommodate for them. For example, a train might go out of service or a guest may need special assistance. When these circumstances arise, […]

Communication on the Rails: Working at Base

Just like regular employees, Disney College Program participants in the transportation department maintain regular schedules, have regular days off, and are scheduled at the same place within the same time frame. For example, I am nearly always at the Magic Kingdom monorail platform or audience control at night Thursdays through Mondays. However, there is sometimes […]

Communication on the Rails: Zone 2

On the loading side of each platform, there are three different zones that can be filled by a monorail cast member. Zone 2 specifically requires much communication. While I am in Zone 2, I must be able to communicate with the driver of the train, platform greeter, and guests simultaneously. The most important part of […]

Communication on the Rails: Opening a Station

Throughout my training, I was required to be able to open monorail platforms as well as being able to close them. Although I will be a member of the closing group after training, the monorail platform assessment generally consists of opening procedures, since opening the station requires a few extra processes than closing a station. […]