The Disney College Program Experience

The Disney College Program has enhanced my communication skills in an abundance of ways. Working as a monorail pilot has allowed me to learn to communicate with multiple different guests, cast members, and leaders/coordinators at the same time.  I’ve learned how to communicate effectively while facing challenges that could potentially be harmful or cause a […]

Communication on the Rails: A New Era

As my College Program comes to an end, so does an era in monorails. As of right now, monorail drivers have complete control over piloting the monorail. Soon, however, that will not be the case. The current 12 Mark VI monorail trains will run on an automated system, and that system will affect both monorail […]

Communication on the Rails: Unloading

While working at Magic Kingdom, the most coveted position that monorail operators can have is the “unloader.” The unloader is essentially in charge of all operations and can be thought of as the “king” or “queen” of the Magic Kingdom monorail platform. Although I had briefly mentioned the unloader’s duties in previous posts, the unloader […]

Communication on the Rails: Testing Down Time

It’s no secret to guests that the monorails experience many technical difficulties, maintenance checks, and other challenges that delay our operations. However, we also undergo testing that requires the system to go out-of-service for some time. Each of the twelve Mark VI trains have been in constant rotation since 1992, and with closing procedures occurring around […]

Communication on the Rails: Monorail Magic

The safety of our guests and the efficiency of our services are the primary goals of a monorail operator. However, as Disney employees, we must make sure the experience on the monorail is special and unique for each guest, just as a character performer or custodian is expected to make guest experiences magical. Monorail operators […]

Communication on the Rails: Teamwork

Monorail operators are very rarely alone while on the job, and teamwork is heavily incorporated in our role. As monorail cast members, we rely on each other to safely and efficiently bring guests to their desired destinations. Our constant reliance on each other and small numbers have led us to being a very tight-knit community. […]

Communication on the Rails: Challenges

Working on the monorail platform is a different job every day. While the job tasks generally never change, certain circumstances often arise in which the task or situation must be adapted to accommodate for them. For example, a train might go out of service or a guest may need special assistance. When these circumstances arise, […]