An Ode To ‘Wishes’

It was around 9:00 pm on October 26th, 2014. I was 17 years old, and my grandmother had taken me on a trip to Walt Disney World for my graduation. This was my sister’s birthday trip as well, and she would not travel anywhere without my mom, so naturally, my mom was there, too. We […]

The Disney College Program Experience

The Disney College Program has enhanced my communication skills in an abundance of ways. Working as a monorail pilot has allowed me to learn to communicate with multiple different guests, cast members, and leaders/coordinators at the same time.  I’ve learned how to communicate effectively while facing challenges that could potentially be harmful or cause a […]

Communication on the Rails: Unloading

While working at Magic Kingdom, the most coveted position that monorail operators can have is the “unloader.” The unloader is essentially in charge of all operations and can be thought of as the “king” or “queen” of the Magic Kingdom monorail platform. Although I had briefly mentioned the unloader’s duties in previous posts, the unloader […]

Communication on the Rails: Testing Down Time

It’s no secret to guests that the monorails experience many technical difficulties, maintenance checks, and other challenges that delay our operations. However, we also undergo testing that requires the system to go out-of-service for some time. Each of the twelve Mark VI trains have been in constant rotation since 1992, and with closing procedures occurring around […]

Communication on the Rails: Monorail Magic

The safety of our guests and the efficiency of our services are the primary goals of a monorail operator. However, as Disney employees, we must make sure the experience on the monorail is special and unique for each guest, just as a character performer or custodian is expected to make guest experiences magical. Monorail operators […]

Communication Off the Rails: Christmas Taping

Select Disney cast members are able to get tickets to attend concert recordings at the Magic Kingdom for the holiday TV specials (The actual parades take place at Disneyland in California.) I was selected to be in the audience for a day of taping. Even though I was simply expecting a concert-like atmosphere, I ended up […]